Welcome to HAIRÉLIA.

These Terms & Conditions apply to the use of the HAIRÉLIA website, webshop, customer accounts, products, services, professional access programs, Salon Privé, and any purchase made through our official online stores.

By accessing our website, creating an account, applying for professional access, or placing an order, you agree to these Terms & Conditions. HAIRÉLIA is a premium haircare brand created to bring professional-level hair rituals into everyday life, with a focus on beauty, performance, confidence, and the continuity of salon results at home.

1. Company Information

HAIRÉLIA operates internationally through different legal entities depending on the customer’s country, region, and the domain used for purchase. For purchases in Europe, the responsible selling entity is:

Continents Beauty B.V.
Torenlaan 5B
1402 AT Bussum
The Netherlands

For purchases in the United States and all other international markets outside Europe and Brazil, the responsible selling entity is:

Continents Beauty LLC
1712 Pioneer Ave Ste 500
Cheyenne, WY 82001
United States

For purchases in Brazil, the responsible selling entity is:

Continents Seven / Best Result
Rua Molinara 175
Vino Barolo
Bragança Paulista – SP
12903-476
Brazil

Customer Support for all regions:
[email protected]

HAIRÉLIA is a brand operated internationally through the Continents group structure.

2. Products

HAIRÉLIA offers premium haircare products, including shampoo, conditioner, mask, leave-in, Wonder Seal, ritual sets, professional bundles, and related beauty products.

We make every effort to present product information accurately, including product descriptions, benefits, ingredients, images, sizes, prices, directions for use, and availability. However, product packaging, colors, images, textures, labels, descriptions, or presentation may vary slightly due to screen settings, packaging updates, regulatory requirements, stock availability, regional adaptations, or product improvements.

All HAIRÉLIA products are intended for external use only and must be used according to the instructions provided on the product packaging or product page.

3. Product Results

HAIRÉLIA products are developed to support professional-looking haircare results at home. However, individual results may vary depending on hair type, hair condition, previous chemical treatments, application method, humidity, climate, styling tools, and frequency of use.

Product claims, performance statements, demonstrations, before-and-after content, and results shown on the website are based on intended product performance, demonstrations, testing, or user experience, but they do not guarantee identical results for every customer.

4. Orders

When you place an order, you confirm that all information provided is correct, complete, and up to date. After placing an order, you may receive an email confirmation. This confirmation means that we have received your order.

We reserve the right to refuse, cancel, or limit any order if:

The product is unavailable.
The payment is not successfully completed.
The billing or shipping information is incorrect.
There is an error in pricing or product information.
We suspect fraud, unauthorized activity, misuse, or abuse of promotions.
The order cannot be fulfilled due to legal, operational, logistic, or regional restrictions.

If we cancel an order after payment has been made, we will refund the amount paid, where applicable.

5. Prices & Payment

Prices are displayed in the currency applicable to the website, domain, region, or customer location. Depending on the region, prices may be displayed in euros, US dollars, Brazilian reais, or another applicable currency.

The final price, including applicable taxes, VAT, shipping costs, duties, or additional fees, will be shown before checkout is completed. Payments are processed securely through authorized third-party payment providers. HAIRÉLIA does not store full credit card or payment card details.

6. Regional Sales, Pricing, Taxes & Domains

HAIRÉLIA may operate through different regional domains, currencies, tax structures, payment providers, logistics partners, and selling entities.

European purchases are processed by Continents Beauty B.V.

United States purchases and purchases from all other international markets outside Europe and Brazil are processed by Continents Beauty LLC.

Brazilian purchases are processed by Continents Seven / Best Result.

Prices, taxes, currencies, payment methods, shipping conditions, delivery options, product availability, invoices, and refund conditions may vary depending on the customer’s location and the entity responsible for processing the sale. The conditions applicable to your purchase are the ones shown on the website, product page, cart, and checkout page at the time of purchase.

7. Shipping & Delivery

We aim to process and deliver orders with care and efficiency. Delivery times may vary depending on destination, stock availability, shipping method, customs procedures, courier delays, holidays, local restrictions, or circumstances beyond our control.

Estimated delivery times are provided for guidance only and are not guaranteed unless expressly stated. Customers are responsible for providing accurate and complete delivery information.

HAIRÉLIA is not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated address information.

8. International Orders

For orders shipped outside the country of dispatch, customs duties, import taxes, local charges, administrative fees, or import restrictions may apply.Unless clearly stated otherwise during checkout, these costs are the responsibility of the customer.

HAIRÉLIA is not responsible for customs delays, import restrictions, customs inspections, or charges applied by local authorities.

9. Product Use & Safety

HAIRÉLIA products must be used only as directed. Before using any product, please read the instructions, ingredients, warnings, and precautions carefully. Do not use products on irritated, injured, or highly sensitive scalp unless advised by a qualified professional.

If irritation, discomfort, or allergic reaction occurs, discontinue use immediately and seek medical advice if necessary. Customers are responsible for checking product ingredients before use, especially in cases of allergies, sensitivities, pregnancy, medical conditions, or previous adverse reactions to cosmetic products.

10. Salon Privé & Professional Accounts

HAIRÉLIA may offer Salon Privé access, professional pricing, wholesale conditions, salon partnerships, distributor programs, or special commercial opportunities for selected salons, professionals, distributors, or business partners.

Professional access may be subject to approval, verification, geographic availability, professional eligibility, minimum order quantities, payment conditions, or separate commercial agreements. HAIRÉLIA reserves the right to approve, reject, suspend, or remove professional account access at any time.

Professional prices, benefits, payment terms, and commercial conditions may vary by country, region, entity, or business category.

11. Promotions, Discounts & Offers

From time to time, HAIRÉLIA may offer promotions, discount codes, gifts, bundles, launch offers, loyalty benefits, or special campaigns. Promotions may be limited by time, stock availability, region, customer type, minimum order value, or other specific conditions.

Discount codes cannot always be combined with other offers unless clearly stated. HAIRÉLIA reserves the right to modify, suspend, or cancel promotions at any time.

12. Returns & Refunds

Returns and refunds are handled according to our Refund Policy.

Because HAIRÉLIA products are cosmetics and personal care products, certain return restrictions apply for hygiene and safety reasons.

Please read our Refund Policy carefully before placing an order.

13. Website Use

You agree to use the HAIRÉLIA website only for lawful purposes.

You must not:

Misuse the website.
Attempt unauthorized access.
Copy, reproduce, or distribute website content without permission.
Use the website for fraudulent purposes.
Interfere with the website’s security or functionality.
Use HAIRÉLIA content, images, product descriptions, logos, brand elements, or design materials without written approval.

14. Intellectual Property

The HAIRÉLIA name, logo, product names, visuals, product descriptions, website content, images, brand identity, design elements, color system, texts, and marketing materials are protected by intellectual property rights. They may not be copied, reproduced, modified, distributed, sold, or used for commercial purposes without prior written permission.

15. Limitation of Liability

HAIRÉLIA is not liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services, except where liability cannot be excluded by applicable law. Nothing in these Terms & Conditions limits any mandatory consumer rights available under applicable local law.

16. Privacy

Your personal data is processed according to our Privacy Policy.

By using our website, creating an account, placing an order, or contacting us, you acknowledge that your personal data may be processed as described in our Privacy Policy.

17. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be published on this page. By continuing to use our website after changes are published, you accept the updated Terms & Conditions.

18. Governing Law

The applicable law may depend on the customer’s country, the domain used for purchase, and the legal entity responsible for processing the sale. For European purchases, the responsible selling entity is Continents Beauty B.V., and the laws of The Netherlands may apply, unless mandatory consumer protection laws provide otherwise.

For United States purchases and purchases from all other international markets outside Europe and Brazil, the responsible selling entity is Continents Beauty LLC, and applicable United States federal or state laws may apply, depending on the relevant jurisdiction, unless mandatory consumer protection laws in the customer’s country provide otherwise.

For Brazilian purchases, the responsible selling entity is Continents Seven / Best Result, and Brazilian consumer protection laws may apply. Nothing in these Terms & Conditions limits any mandatory consumer rights available under applicable local law.

19. Contact

For questions about these Terms & Conditions, please contact:

HAIRÉLIA Customer Support
[email protected]