Shipping Information
At HAIRÉLIA, every order is prepared with care and attention. Our goal is to deliver your products safely, efficiently, and in accordance with the region where your purchase is processed.
HAIRÉLIA operates internationally through different legal entities depending on the customer’s country, region, and domain used for purchase.
1. Regional Sales & Shipping Structure
For purchases in Europe, the responsible selling entity is:
Continents Beauty B.V.
Torenlaan 5B
1402 AT Bussum
The Netherlands
For purchases in the United States and all other international markets outside Europe and Brazil, the responsible selling entity is:
Continents Beauty LLC
1712 Pioneer Ave Ste 500
Cheyenne, WY 82001
United States
For purchases in Brazil, the responsible selling entity is:
Continents Seven / Best Result
Rua Molinara 175
Vino Barolo
Bragança Paulista – SP
12903-476
Brazil
Customer Support for all regions:
[email protected]
The entity responsible for processing your order, invoice, payment, taxes, shipping, delivery, and customer support may depend on your country, region, and the domain used for purchase.
2. Order Processing
Orders are normally processed after payment has been successfully confirmed. Processing times may vary depending on:
Product availability.
Order volume.
Public holidays.
Warehouse location.
Payment verification.
Regional logistics operations.
Orders placed during weekends or public holidays may be processed on the next business day. If there is a delay, stock issue, or problem with your order, our customer support team may contact you by email.
3. Shipping Destinations
HAIRÉLIA may ship to selected countries and regions depending on product availability, logistics partners, regulatory requirements, and regional business operations. Available shipping destinations will be shown during checkout. If your country is not available at checkout, this may mean that HAIRÉLIA does not currently ship directly to that location.
4. Estimated Delivery Times
Estimated delivery times may vary depending on the destination and shipping method selected at checkout. Delivery estimates may be affected by:
Courier delays.
Customs procedures.
Weather conditions.
Public holidays.
Incorrect address information.
Local delivery restrictions.
High-volume sales periods.
International transport delays.
Delivery times shown at checkout are estimates only and are not guaranteed unless expressly stated.
5. Europe Shipping
European orders are processed through the HAIRÉLIA European structure and may be fulfilled by regional logistics partners. For purchases in Europe, the responsible selling entity is:
Continents Beauty B.V.
European orders may be shipped within the European Union and other selected European markets, depending on availability. Taxes, VAT, delivery times, and shipping costs may vary depending on the destination country and checkout configuration.
6. United States & International Shipping
Orders from the United States and all other international markets outside Europe and Brazil are processed by:
Continents Beauty LLC
Shipping options, delivery times, duties, taxes, and import requirements may vary depending on the destination country. For international orders outside the United States, additional customs duties, taxes, brokerage fees, or import charges may apply. These costs are normally the responsibility of the customer unless clearly stated otherwise during checkout.
7. Brazil Shipping
Brazilian orders are processed by:
Continents Seven / Best Result
Shipping within Brazil may be handled by local logistics providers, courier services, or other delivery partners. Delivery times, freight costs, taxes, and regional availability may vary depending on the customer’s location in Brazil.
8. Shipping Costs
Shipping costs are calculated at checkout based on factors such as:
Destination country.
Delivery address.
Order weight.
Order value.
Shipping method.
Warehouse or fulfilment location.
Promotional shipping offers, if applicable.
Any available free shipping offers, discounts, or promotional delivery conditions will be shown during checkout.
9. Taxes, Duties & Customs
For international shipments, customs duties, import taxes, local charges, administrative fees, or brokerage fees may apply. Unless clearly stated otherwise during checkout, these charges are the responsibility of the customer.
HAIRÉLIA is not responsible for customs delays, import restrictions, inspections, or charges applied by local authorities. If a customer refuses to pay customs charges and the order is returned to HAIRÉLIA, shipping costs, return fees, customs fees, and handling costs may be deducted from any refund, where permitted by law.
10. Incorrect or Incomplete Address
Customers are responsible for providing complete and accurate shipping information at checkout. Please ensure that your name, address, postal code, apartment number, phone number, and email address are correct before completing your order.
HAIRÉLIA is not responsible for delays, failed deliveries, lost packages, or additional costs caused by incorrect, incomplete, or outdated address information. If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply before the order can be resent.
11. Failed Delivery Attempts
If the courier is unable to deliver your package, they may attempt redelivery, leave instructions, deliver to a pickup point, or return the package to the sender. It is the customer’s responsibility to follow courier instructions and collect the package within the required time.
If a package is returned because it was not collected or delivery was refused, shipping costs, return fees, and handling costs may be deducted from any refund, where permitted by law.
12. Lost or Delayed Packages
If your order appears delayed or lost, please contact us at:
Please include:
Your full name.
Order number.
Shipping address.
Tracking number, if available.
A short description of the issue.
We will review the case with the relevant courier or logistics partner. Please note that delivery investigations may take time and depend on the courier’s procedures.
13. Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery.
Email:
Please include:
Your order number.
A photo of the damaged product.
A photo of the outer shipping box.
A photo of the shipping label.
A short explanation of the issue.
Please keep the product and packaging until our customer support team has reviewed your case.
14. Order Tracking
When tracking is available, you may receive a tracking link by email after your order has been shipped. Tracking updates depend on the courier and may take time to appear after dispatch. If you have not received tracking information, please check your spam or junk folder before contacting customer support.
15. Split Shipments
Some orders may be shipped in more than one package due to product availability, warehouse location, order size, or logistics requirements. If your order is split into multiple shipments, you may receive separate tracking numbers.
16. Pre-Orders & Backorders
If a product is sold as a pre-order or backorder, the estimated shipping period will be shown on the product page or checkout where possible.
Orders containing pre-order or backorder items may be shipped once all products are available, unless partial shipment is offered.
17. Salon Privé, Wholesale & Professional Orders
Salon Privé, wholesale, distributor, or professional orders may have different shipping conditions, minimum order quantities, delivery methods, lead times, freight costs, and fulfilment arrangements.
These conditions may vary depending on the country, entity, warehouse, order volume, and commercial agreement. Professional customers should contact HAIRÉLIA for specific shipping information related to their order.
18. Changes to Shipping Information
HAIRÉLIA may update this Shipping Information page from time to time to reflect changes in logistics, countries served, shipping providers, regional structures, or operational requirements.
The latest version will always be published on this page.
19. Contact
For shipping questions, delivery issues, tracking support, or damaged package claims, please contact:
HAIRÉLIA Customer Support
[email protected]